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Almost everything in this release started as a customer request. The new dashboard charts came from operators who wanted to see where calls were going. The export reports were one of our most requested features.
That's the roadmap working the way it should. You run the locations, you see the gaps, and we build. Here's what's new in Replify this month.
Already a customer? Log in and most of this is live in your dashboard right now. New to Replify? Book a demo and we'll walk you through all of it.
Live Transfers by Voice: "Can I Talk to a Person?" Now Just Works
Your members don't want to press 4 to reach the front desk. They want to say "transfer me to billing" and have it happen.
Now they can. Live transfers via voice are available in your dashboard, and you can enable them yourself for every assistant at once. When a caller asks to speak with your team, your AI receptionist routes them to the right person mid-conversation without the need to press a button.
This matters because the transfer moment is where trust is won or lost. When we secret shopped 105 fitness facilities, only 31% answered the phone at all. The operators using Replify already answer 100% of calls; voice transfers make the handoff to staff feel like one continuous conversation instead of a phone tree.
How to turn it on: Head to Live Transfer settings and toggle Transfer Trigger Mode on.
Export Your Data: Transcripts, Contacts, and Usage Reports
Multi-location operators asked for this more than almost any other feature, so it's here. From Reports > Export Data, you can now pull three filtered report types:
Conversation data, including full transcripts. Use these for sales coaching, franchisee reviews, or auditing how your AI handles objections.
Contact data. Every lead and member your AI has touched, filtered however you need it, ready for your CRM or board deck.
Agent usage data. Conversation counts by assistant and channel, so a ten-location operator can see exactly which locations and channels carry the volume.
Your AI team member handles thousands of conversations a month. Now that data works as hard as the assistant does.
Two New Dashboard Charts: See Where Conversations Go
By customer request, your dashboard now shows two new views:
Links sent at the end of calls. Every booking link, signup link, or payment link your assistant sends is a conversion moment. Now you can count them.
Live transfer destinations. See exactly where transferred calls land across your team. If one location's front desk is fielding triple the transfers, that's a staffing insight you didn't have last month.
Edit Campaigns While They're Live
Testing outbound just got faster. Campaigns with 5 or fewer contacts are now editable even after going live, so you can send to yourself and a few teammates, hear how it sounds, tweak the script, and send again.
Run your tests, then scale the winner to your full list. If you're new to AI outbound, this is the fastest way to get a first campaign you trust.
See It in Action
Every feature in this release is live now.
Replify customers: log in to enable voice transfers, run your first export, and check the new charts.
Evaluating AI for your locations? See why a six-location F45 and FS8 franchisee and Club 24, which automates 6,000+ calls a month, run on Replify. Book a demo or check pricing.
Replify is the AI receptionist and sales platform built for multi-location fitness operators, trusted by Gold's Gym, UFC Gym, SWEAT440, F45 Training, FS8, and more. Learn more at replify.ai
June 2026 Product Update Frequently Asked Questions
How do I enable live transfers by voice in Replify? Open your Live Transfer settings and turn on live transfers via voice. You can enable it for all assistants and all transfers at once. Callers can then ask to speak with your team naturally, and the AI transfers them mid-conversation without a keypad menu.
What data can I export from Replify? Three filtered report types from Reports > Export Data: conversation data including full transcripts, contact data, and agent usage data showing conversation counts by assistant and channel. All three respect the filters you set before exporting.
Can I edit a Replify campaign after it goes live? Yes, if the campaign has 5 or fewer contacts. This is designed for testing: send to a small internal group, refine your message, and resend before scaling to your full list.
What do the new dashboard charts show? Two new charts: the count of links sent at the end of calls (booking, signup, and payment links) and live transfer destinations, showing where transferred calls land across your team and locations.
Who uses Replify? Replify is built for multi-location gyms, health clubs, studios, and tanning salons, trusted by Gold's Gym, UFC Gym, SWEAT440, F45 Training, FS8, and more.
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