Frequently Asked Questions

Replify is an AI sales AI customer service suite that can engage and sell your prospective customers via chat, phone, email, and text. Replify is used by Gold's Gym, UFC Gym, SWEAT440, and Zoom Tan to automate thousands of customer inquiries and sales interactions per day. Book a Replify demo for a personalized tour.

Replify is useful for many different scenarios, though it's most useful for scaling outbound and inbound at busy fitness and wellness locations. Replify if perfect if you get a lot of inbound inquiries and need reliable, inexpensive, and around-the-clock help engaging those inquiries. Services that find Replify especially useful include gyms, fitness centers, home services, technology companies, and real estate teams.

Yes it can! It's not a solution for cold calling, but it's great if the customer is expecting the calling (for example, if they completed a form or you need to collect additional information). AI Outbound call is only available on the Plus plan. Schedule a demo to learn more.

Book a demo to learn more and get started. Replify demos will both show you how Replify works and learn about your use case, your software integrations, you AI phone, email, and live chat needs, and answer any questions you have. The person who you demo with, will most likely be the person who onboards you and helps with ongoing support of your account.

Thanks! Please share Replify with your network! Replify offers a generous referral program of 20% the first year, and 10% the second. Email referrals contact@replify.ai to get started.

We'd really appreciate your feedback. Let us know at contact@replify.ai and we'll let you know if/how/when we can address your feedback and make you love us!

If your Replify chirps in a forest, and no one is around to hear it, does it make a sound? Of course not! To make the best use of your Replify, share it wherever your prospective customers are. Just a few ideas: Share the phone number and email on your website and socials, embed the chatbot into your website, include it in your email signature, and use your Replify email when sending out marketing emails or auto-responding to forms. The more your customers see your Replify, the more time and money you'll save and the more new business you'll get!

Yes, you can! You can specify any number of questions for your Replify to ask (though we recommend less than 10).You can even make them conditional (for example, "Ask if they already have a heater only if the customer is interested in a heater installation.")

Replify has three ways it schedules appointmens and classes on your behalf. The first way is via software integration with your scheduling software, which will place appointments directly in your calendar at available times. Replify is also able to send scheduling links. To try this funtionality, call Replify at 206-231-5978, and request to schedule a demo. The Replify agent will send you a text message with a booking link. Lastly, your AI agent can ask for times, and relay the requested time to you or your team.  

Yes, it can! You can decide on any follow-up for customers after Replify qualifies them. For example, you can point them to a self-service sign up process, provide more information for the customer to review, or anything you can think of!

If you scan your website to add knowledge to your Replify AI agent, it'll collect information about your business, your services, your products, your background, and more. We use this information to help your Replify be more helpful to your customers. Note we won't share the information we collect with anyone.

Yes, you can! After you sign up, go to the Chatbot section of your settings, and you'll see the code you need to embed your chatbot on your website.

Yes, you can! Just have a public url to your image (let's call it your-image-url) and add this line: window.image = 'your-image-url'; to the embedding code.

Yes, you can! Since all Replify AI receptionist and AI sales agents come with a phone number and email you can share them anywhere you like like your Google Maps listing, email, social media, and elsewhere. Your agent also comes with a standalone chatbot that has its own dedicated web address.

Yes, you can! We offer several voice options that you can choose in the phone section of your settings. You can also customize the phone greeting as well.

Yes, it does! For chat, email, and text, Replify can interact dynamically with customers in 50 languages. So based on the language your customer responds with, your Replify will respond in that same language.

For phone, your Replify can engage in over 10 languages; however, you have to choose a single language for all phone calls, texts, and emails.

Yes, you can! After you register, you can get a new number with your preferred local number in the phone section of your settings. You can also port your existing number(s) to Replify for your AI agent(s) to use. Please note the phone number porting process takes 5-10 business days.

Yes, you can! After you register, you can select a new email in the email section of your settings. For Basic subscribers, emails all have the replify.ai domain name. For Plus subscribers, you can use your own domain name. Contact us at contact@replify.ai to use your own domain name.

Texting is available today. We're working on WhatsApp as well, but we do not have an ETA yet. For texting, it will use your same Replify phone number that it uses for voice calls.

You have lots of options for getting notified. You can be notified via email, text, and/or WhatsApp. You can change this in the notifications section of your settings

When your website has a significant change in content, simply update your website in the basic section of your settings, and we'll update your Replify with the new information.

Replify offers a simple and easy to use CRM for managing your contacts. Your Replify will also note the qualification status and recommended next steps, and you can also add notes on any contacts. Of course, you can add new contacts as well (even if they did not come from your Replify).

Want to send your Replify leads into your existing CRM, Google Sheets, or anywhere else? You can do that through Zapier (a free tool). Learn how to do that here.

It's very accurate, though because it uses AI, it's not perfect. If you find Replify ever provides incorrect information (this should be rare), you can let us know by clicking the "thumbs down" icon when looking at the conversation. This will help us make your Replify better over time.

You can send your Replify leads to most CRMs and other apps like Google Sheets. You can do that through Zapier (a free tool). Learn how to do that here.

Not yet, but we're working on that. Interested in us integrating with a specific CRM? Let us know at contact@replify.ai

For details on Replify pricing plans, see our pricing page. Replify pricing starts at $300 per month, is month to month, and typically has no set-up fees.

Replify plans can be views on our pricing page. We have plans starting at $300/mo, $500/mo, and custom pricing. All plans are month to month with no set up fees and no long term commitments.  

No, a phone number in your local area code is included in all plans. The phone number will be used for both inbound and outbound calling and texting.

Replify has absolutely no commitment. When you pay, you're only paying for the next month and you can cancel at any time. As an added bonus, there are typlically no set up fees.

You can pay via credit card (Mastercard, Visa, American Express, Discover) or Stripe, and many other options. If you're an existing user, you can see a full list of payment options in the billing section of your Replify account.

We will notify you if you get close to your usage limit, and then we will give you the option of setting a cap on your usage. You will not pay more than the monthly subscription fee unless we get your permission.

Cancellation is easy. Replify is a month to month service with no long term commitments. You can cancel in the billing section of your Replify account or contact your dedicated Replify contact.