Blog

AI Blog

Welcome to the Replify blog, where we focus on how AI helps gym, fitness, and recreation operators drive real business outcomes. We share practical guidance on using AI to capture more leads, handle calls, support staff, and improve the customer experience.

ABC Fitness acquires Replify - AI receptionists and AI sales platform.
01 | AI Blog

How AI helps operators drive real business outcomes.

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Customer feedback

Why customers Replify 💚

Operators across gyms, recreation, and wellness on what changed after deploying their 24/7 AI Team Member.

CUSTOMER STORY

With Replify we’ve seen a 10X increase in leads because their AI captures leads instantly, steers them to sales, and delivers consistent follow-up. It’s like training a salesperson once, and they never forget.

Chris Prevatte
Chris Prevatte
VP Sales & Operations, Gold’s Gym DC Metro
CUSTOMER STORY

Replify's AI is one of the best decisions we've made this year. Replify's AI says exactly what I want it to say, all the time, so our team can focus on things that matter.

Skye Marton
Skye Marton
Owner, F45 Training & FS8
CUSTOMER STORY

Half of our daily calls are now automated, freeing thousands of staff hours for higher-value work. That quality-of-work improvement doesn't always show up on a balance sheet, but it's real.

Jared Stresen-Reuter
Jared Stresen-Reuter
Director of Development, Zoom Tan & Zoom Fit
CUSTOMER STORY

Working with Replify (formerly heyLibby) has been a game-changer for us. Our customers get immediate answers, even when we're closed, and our staff can now focus on providing exceptional in-person service. The setup process was smooth, and the results speak for themselves—we're saving time, improving efficiency, and reducing costs. It's been a win-win for our team and our customers.

Bryan Graff
Bryan Graff
Director of Operations, Arena Sports
CUSTOMER STORY

Replify gives us brand consistency across every market, and it takes real weight off our franchisees. Our owner-operators aren't stuck on the phones or buried in email. They can focus on their members and their costs. For a franchise growing as fast as we are, that's an unlock for scale.

Matthew Miller
Matthew Miller
Co-Founder & CBO, SWEAT440
CUSTOMER STORY

I would highly recommend Replify to anybody. It's only going to be a tool that helps you. You’ll spend less time answering the simple questions, capture more leads, and give the right information, all while freeing up more of your time. So just jump in and try it.

Melissa Alcorn
Melissa Alcorn
Dir. of Engagement & Membership, Four Seasons Health Club
CUSTOMER STORY

We can’t hire a full-time staff to handle emails and calls. Replify responds to customers 24/7, allowing us to focus on a great in-person sports experiences.

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Brandon Hughes
Brandon Hughes
General Manager, Premier Sportsplex
CUSTOMER STORY

We like to manage our own relationships, but our team was spending hours a day calling members about payments. Now Replify's AI handles those calls automatically, and if someone picks up, it transfers straight to the front desk to resolve it.

Val Nepomuceno
Val Nepomuceno
Director of Operations, Club 24 Concept Gyms
CUSTOMER STORY

I looked at where my holes were and saw where AI could fill the gaps my employees weren't. I never once looked at replacing my sales team. Now my front desk staff aren't stuck on the phone, so they're more present with the member standing in front of them. Sales are up. It's a ginormous win.

Jodi Donoghue
Jodi Donoghue
Regional Director of Sales & Marketing, Gold's Gym Idaho
CUSTOMER STORY

We love Replify! It helps our customers and our staff loves it. We've deployed it across our 50 locations and have seen 74% of customer inquiries automated.

Scott Swerland
Scott Swerland
Owner, Seattle Suntan & Desert Sun Tanning
CUSTOMER STORY

The biggest impact was time. We got almost two hours back per day at each club. That alone changed how our teams operate. Phones stopped ringing nonstop, spam calls fell away, and my staff could get back to what matters, greeting people and keeping the clubs looking sharp.

Ryan Ensmann
Ryan Ensmann
Marketing Director, Dynamic Fitness
CUSTOMER STORY

What surprised me most was how quickly it worked. The setup was straightforward, and almost immediately, we could see more leads captured and better follow-up. Replify became part of our operation, not another tool we had to manage.

Veronica Stranc
Veronica Stranc
Vice President Marketing, UFC Gym
FAQ

Frequently Asked Questions

Everything you need to know about Replify's AI receptionists, AI sales agents, AI billing automation, integrations, pricing, and deployment.

What is Replify?

Replify is an AI sales and AI customer service suite purpose-built for fitness, wellness, and recreation businesses. Replify's AI handles phone calls, texts (SMS), emails, and live chat, both inbound and outbound, 24/7. It works as your AI receptionist, AI sales agent, and AI billing and collections team member. Replify is trusted by Gold's Gym, UFC Gym, SWEAT440, and more.

Who is Replify built for?

Replify is purpose-built for multi-location fitness operators, gyms, health clubs, fitness studios, tanning salons, spas, wellness centers, and recreation facilities. It is especially well-suited for operators running multiple locations who need centralized control over AI agents, campaigns, and customer communications across their portfolio.

What channels does Replify's AI support?

Replify is omnichannel. It handles phone calls, text (SMS), email, and website live chat. It supports both inbound (answering inquiries) and outbound (sales campaigns, billing follow-ups, re-engagement). All channels are managed from a single dashboard.

How is Replify different from other AI receptionist companies?

Replify is the only AI sales and customer service platform purpose-built for multi-location fitness operators. Unlike generic AI receptionist tools, Replify offers outbound sales campaigns, AI billing and collections, AI VoIP, and centralized multi-location management. It integrates with fitness-specific software like ABC Fitness, ClubReady, Mindbody, Daxko, and thousands of CRMs and scheduling platforms. It is proven at scale by brands like Gold's Gym, UFC Gym, and SWEAT440.

Can I use my own phone number?

Yes. You can port your existing number to Replify and use it with your AI receptionist and AI sales agent. Note, this process takes approximately two weeks. Alternatively, your Replify account comes with it's own phone number in your preferred local area code. Replify also supports live transfers to the numbers or phone number extensions of your choice.

Is Replify a white label platform?

No. Replify is not a white label service. It is a branded AI platform that your customers interact with as your business. Your AI agents carry your branding, voice, and messaging. There is no Replify branding visible to your customers.

What kind of ROI can I expect from Replify?

Replify customers see an average 10X ROI in real-world deployments. Specific results include: Gold's Gym DC Metro achieved 10X lead volume. Dynamic Fitness saves 180+ staff hours monthly. Club 24 automates 6,000+ calls per month. UFC Gym automated 4,000 calls and saved 142 staff hours in 30 days. View all case studies.

Still Have Questions?

Talk to our AI receptionist or schedule a personalized demo.