Replify Product Updates January 2026, Plus UFC Gym Case Study, New AI-billing Outreach, and Q1 Events

We’ve shipped another round of updates in Replify that improve campaign reporting, chatbot setup, and overall usability.

But first, don't miss our latest case study with UFC Gym. Within 30 days of launching, they automated over 4,000 calls, saved 142 staff hours, and increased self-serve online sales.

We also wanted to highlight one of Replify's most powerful use cases: Billing and Collections Outreach. Included on all Replify plans, don't miss out on this incredibly powerful campaign type. Book a demo or talk to your account executive to learn more.  

January Product Highlights

Log in to Replify to access these updates, or if you're new to Replify, book an AI for gyms & fitness tour with our AI experts.

Improved campaign reporting

We’ve expanded campaign reporting to give you clearer insight into performance across phone and text, including:

• More complete summary data across channels like phone and text
• Clearer, more intuitive contact statuses
• Better visibility into how individual contacts are evaluated

If you ever want to sanity-check results or troubleshoot a specific lead, you can now re-run an evaluation for a selected contact, giving you more confidence in what you’re seeing.

Better chatbot customization

We’ve made chatbot setup more visual and easier to validate before going live. Check this out by trying the following!

1. Add a custom image to your new auto-open chatbot in Chatbot Settings
2. Preview the popup directly on the chatbot settings page
3. Save and view the new popup on your website!

This removes much of the guesswork from configuration and helps ensure the chatbot matches your brand before publishing.

Meet team Replify in person, Q1

• REX Roundtables, February 3-5, Manhattan Beach, CA
• FISA West, February 15-18, San Diego, CA
• Connected Health & Fitness - Los Angeles, February 18-20
• The Health and Fitness Association Show, March 16-18, San Diego, CA. Stop by booth #925, and be sure to add Replify Co-founder and CEO Tony Small's AI session to your agenda. More details coming soon.  

Reply to this email or email your account executive to learn more about connecting in-person.

Additional Replify updates and improvements

New Replify login URL

The Replify customer portal now lives at a new URL: https://app.replify.ai

If you have the old URL bookmarked, please update it to this new one. You can read more about this change and how it affects your account here:
https://docs.replify.ai/whats-new/product-notices

Small UX improvements

We also made several smaller improvements across the app you’ll notice day to day, including cleaner Phone and Text settings pages, clearer analytics formatting, alphabetized assistant lists, and simpler navigation in Notifications and Connected Apps.

More to come soon. As always, let us know if you’d like a deeper walkthrough or have feedback.

— The Replify team

Log in to Replify to access these updates, or if you're new to Replify, book an AI for gyms & fitness tour with our AI experts.

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