Happy holidays! We’re always building, and before the year wraps up, we wanted to gift you a set of Replify updates we squeezed in just before the end of the year.
Take a look at what’s new below, but first,don't miss our SWEAT440 AI case study; their team saved 178 hours within 30 days of launching Replify. Also, be sure to take a look at our quick 5-minute tutorial on how to run AI-outbound campaigns in Replify.
Log in to Replify to access these updates, or if you're new to Replify, book an AI for gyms & fitness tour with our AI experts.
Contextual AI outbound campaigns & improved dashboards
You now have full control over the first outreach in a campaign, including the channel (phone, text, email) and exact message the outreach will include. This is intentional: AI is most effective once it has context, and this update lets you introduce AI where it adds the most value, after the initial touch, so future messages can adapt naturally based on how a contact responds.
We’ve also redesigned the campaign list view to give you a clearer, at-a-glance view of all campaigns, their progress, and key details. This lays the foundation for richer campaign-level reporting, which is coming soon.
Finally, inbound phone calls understand campaign context better. When a contact calls back asking why they were reached out to, the assistant can explain the reason clearly and continue the conversation without confusion.
Auto-open on the embedded Replify AI chatbot… and more!
You can now display a smaller chatbot popup message on your site before a visitor clicks into the full chat, helping visitors immediately understand that an AI assistant is available to help them. All appearance and behavior changes are configurable directly in the Replify portal, and updates apply instantly without any JavaScript changes or re-embedding required.
Log in to Replify to access these updates, or if you're new to Replify, book an AI for gyms & fitness tour with our AI experts.
Understand what customers are talking about with Top Topics from your AI conversations
The new Top Topics section on the Overview page highlights the most common themes across conversations, making it easier to see what customers care about most. If certain questions come up repeatedly, like class sign ups or pricing, you can tailor your knowledge to answer them more directly and reduce friction.
Small Replify AI product improvements that make a big difference
Live transfers no longer require pressing the pound key since the assistant will recognize a number alone (i.e. you can now put "Press 1 to be transferred" in a Live Transfer instead of "Press 1 followed by the pound key"). And call recordings can now be downloaded directly from both the Contact page and the Inbox, making review and training significantly easier.
Thanks for building with us this year. More improvements are already on the way, and we’re excited to keep shipping in the new year.
— Julia and the Replify team
Log in to Replify to access these updates, or if you're new to Replify, book an AI for gyms & fitness tour with our AI experts.
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