Zenoti - Replify Integration

Zenoti sets the standard for luxury wellness software. The Replify + Zenoti integration ensures your communication matches that standard. By connecting your phone lines and web chat to Zenoti, Replify acts as an intelligent extension of your front desk team.

Whether a guest is calling to book a massage, check availability for a facial, or ask about membership perks, Replify provides immediate, accurate answers using real-time data from your Zenoti system.

• Real-Time Appointment Booking: The AI accesses your Zenoti appointment book to find open slots for specific providers or services. It negotiates the time with the client and locks in the booking instantly.
• Smart Provider Matching: Clients often request specific therapists or stylists. Replify respects these preferences, checking availability for requested staff members before offering times.
• Service Menu Knowledge: Your AI agent is trained on your full Zenoti service menu, capable of explaining the difference between a "Deep Tissue" and "Swedish" massage before booking the appointment.

Why MedSpas & Salons Choose Replify

In the beauty and wellness industry, the "front desk bottleneck" is real. Staff are often torn between checking guests in and answering ringing phones. Replify eliminates this friction.

1. Capture Every High-Value Lead

MedSpa treatments and salon packages are high-ticket items. A missed call is expensive. Replify answers 24/7, ensuring that even after-hours inquiries turn into confirmed appointments on your Zenoti calendar.

2. Reduce No-Shows

By handling rescheduling requests instantly via text or phone, Replify makes it easy for guests to move their appointments rather than just ghosting. This keeps your schedule optimized and your providers busy.

3. Multi-Location Support

For brands with multiple Zenoti locations, Replify acts as a centralized call center. It can route bookings to the correct location’s schedule based on the caller's preference or geography.

Complete your wellness stack:

• Google Sheets: Track call volume and booking trends alongside your Zenoti reports.
• Zapier: Trigger marketing workflows in other apps whenever a new guest is added to Zenoti via Replify.
• Twilio: Replify works with your existing telephony providers to ensure crystal-clear voice calls.

Ready to learn more about this integration? Schedule a demo or visit our integration docs.

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