WellnessLiving - Replify Integration

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Connect Replify's AI receptionist directly to WellnessLiving. Every lead captured, class booked, and client inquiry flows automatically into your wellness management system—no manual data entry, no missed appointments.

Real-time bidirectional sync means AI conversations update WellnessLiving records instantly, while client data from WellnessLiving powers personalized AI interactions.

What is WellnessLiving

WellnessLiving is an all-in-one business management software designed for fitness studios, yoga centers, spas, salons, martial arts schools, dance studios, and wellness businesses. The platform handles client management, class scheduling, appointment booking, point-of-sale, marketing automation, staff management, and business reporting.

Thousands of wellness businesses across North America use WellnessLiving to manage their operations, from boutique yoga studios to multi-location spa franchises. The platform is known for its comprehensive feature set, branded mobile apps, rewards programs, and marketing tools specifically built for the wellness industry.

What is Replify

Replify is an AI receptionist and sales engine built specifically for the fitness industry. It handles inbound inquiries 24/7 through phone and chat, qualifies leads, books appointments, answers membership questions, processes collections calls, and manages client communications.

Over 1,000 fitness businesses including Gold's Gym, UFC Gym, SWEAT440, and Anytime Fitness use Replify to automate front desk tasks, capture more leads, and increase membership sales. The AI handles 60-74% of conversations completely, only transferring complex cases to staff.

Replify serves as your always-on sales and service team, working alongside your WellnessLiving system to turn more inquiries into paying clients.

The WellnessLiving + Replify Integration

When you connect Replify to WellnessLiving, AI conversations sync automatically with your client database and scheduling system. Leads are captured, appointments appear in your calendar, client information stays current, and your team gets complete conversation context—all without manual entry.

How It Works:

Prospect calls your yoga studio at 10 PM asking about pricing → Replify AI responds instantly with class packages and pricing → Prospect wants to try a class → AI checks WellnessLiving class schedule and availability → Books prospect into tomorrow's 6 AM flow class → Contact created in WellnessLiving with full conversation history → Booking confirmation and reminder sent automatically → Instructor sees new student on class roster.

The integration eliminates the gap between AI conversations and your wellness management system. Everything happens in real-time, bidirectionally.

What the Integration Does

Automatic Lead Creation When Replify captures a new inquiry through phone or chat, a client record is instantly created in WellnessLiving with complete details: name, phone, email, service interests, conversation summary, and lead source attribution.

Class & Appointment Booking AI checks WellnessLiving schedule in real-time and books classes, spa appointments, personal training sessions, massage therapy, consultations, and intro packages directly into available time slots. Clients receive automatic confirmation and reminders.

Client Record Updates AI conversations automatically update existing WellnessLiving client records with new information: contact details, package preferences, service interests, waitlist requests, referral sources, questions and concerns.

Intro Offer Management When prospects ask about first-time specials or trial offers, AI references your WellnessLiving pricing setup and books intro packages, trial classes, or promotional offers according to your current promotions.

Waitlist Automation Class is full → AI adds client to WellnessLiving waitlist → When spot opens, AI reaches out automatically to offer the opening → Books client if interested → Updates waitlist status.

Payment & Package Inquiries AI pulls real-time information from WellnessLiving about class packages, memberships, punch cards, pricing tiers, and current promotions to answer prospect questions accurately.

Staff Availability Sync For appointment-based services (personal training, massage, aesthetics), AI checks specific instructor/therapist availability in WellnessLiving and books only into their available slots.

Activity Logging Every AI conversation appears in the WellnessLiving client profile with full transcripts, outcomes, and next steps. Staff sees complete client interaction history before the first in-person meeting.

Real-World Use Cases

After-Hours Class Booking Prospect discovers your Pilates studio on Instagram at 9 PM → Clicks to chat → Replify AI explains class types and pricing → Prospect wants to try Reformer Pilates → AI checks WellnessLiving schedule → Books intro class for Thursday 7 AM → Sends confirmation and what-to-bring info → Prospect arrives ready, already in the system.

Spa Appointment Scheduling Client calls requesting massage appointment → AI checks WellnessLiving therapist availability → Offers available times with specific therapists → Client chooses preferred therapist and time → Appointment booked → Intake forms sent automatically → Therapist sees new appointment with client notes.

Membership Sales for Yoga Studios Prospect asks about unlimited yoga packages → AI presents WellnessLiving pricing options (10-class pack, monthly unlimited, annual membership) → Answers questions about commitment, class variety, schedule flexibility → Books trial class → Flags prospect as high-intent membership lead → Studio owner follows up with membership offer post-trial.

Failed Payment Recovery Client's auto-renew fails in WellnessLiving → Replify AI calls within 24 hours → Can leave a voicemail, live transfer, or send a payment link via email or text.

Multi-Location Wellness FranchiseProspect asks about locations → AI references WellnessLiving location data → Presents studio addresses, amenities, class schedules for nearby locations → Books intro classes at prospect's preferred location → Creates client profile in correct WellnessLiving location database → Location manager receives notification.

Event & Workshop RegistrationStudio promotes special workshop on social media → Prospects call to register → AI checks WellnessLiving event capacity and pricing → Books registrations → Processes workshop-specific intake questions → Sends event details and preparation instructions → Updates workshop roster in real-time.

Ready to learn more about this? Schedule a demo or visit our integration docs.